Legal

Terms of Service

Effective: June 1, 2026 · Last updated: August 2026

🎁 Free trial

Every new business gets 1 month of Xenla Pro free (2 months if you register via an existing business's referral link). No credit card required at signup. Once the trial ends, admin panel access is paused until you choose a paid plan — no card is charged automatically, since none was collected at signup. Your booking page keeps working for your clients in the meantime.

1. Provider Information

Company: THREE GUYS s. r. o.

US Operations: xenla.app (Florida market)

Support email: hello@xenla.app

Response time: Within 2 business days

2. Acceptance of Terms

By creating an account or using Xenla, you agree to these Terms of Service. If you do not agree, do not use the service. You must be at least 18 years old and legally authorized to enter contracts in your jurisdiction.

3. Description of Service

Xenla is a cloud-based studio management and booking platform for fitness studios, yoga and pilates studios, salons, and similar service businesses. Features include online booking, automated reminders, class scheduling, pass management, team chat, and analytics.

4. Subscription & Billing

  • Subscriptions are billed monthly in advance.
  • Prices are listed in USD and exclude applicable taxes.
  • You may cancel at any time; cancellation takes effect at the end of the current billing period.
  • No refunds are issued for partial months.
  • We reserve the right to change pricing with 30 days written notice.
  • Payment processing is handled by Stripe, Inc. We do not store card data.

5. Free Trial

New accounts may be eligible for a free trial period as advertised. Trial accounts have full access to Pro features. After the trial ends, the account reverts to the selected plan. We reserve the right to modify or discontinue free trial offers at any time.

6. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer or copy the software
  • Resell or sublicense the service without written consent
  • Upload malicious code or interfere with service operation

7. Mobile Applications

Xenla offers native mobile apps: a Staff/Admin app for the business and its team, and a Guest app for your clients to book and manage their appointments. Both apps are available on Google Play, with iOS versions coming to the App Store. Use of the mobile apps is governed by these Terms in addition to the standard usage terms of Google Play and, once available, the Apple App Store, through which you installed the app. We may release app updates, some of which may be required to keep using the service on mobile. Where an app uses on-device biometric authentication (e.g. Face ID or fingerprint) to lock access, this authentication is processed entirely by your device's own operating system — Xenla never receives or stores biometric data. Push notifications are opt-in and can be disabled at any time in your device settings. For instructions on deleting your account and app data, see our Privacy Policy.

8. Data & Privacy

Your use of Xenla is also governed by our Privacy Policy. You retain ownership of your client data. We process it solely to provide the service. Data is stored on US East servers (AWS us-east-1).

9. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance. We are not liable for losses resulting from downtime.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY FLORIDA LAW, XENLA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE PRIOR 12 MONTHS.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Slovak Republic and applicable EU law, without regard to conflict-of-law principles — THREE GUYS s. r. o. is a company incorporated in Slovakia. Any dispute will first be addressed through good-faith negotiation; if unresolved, it may be brought before the courts having jurisdiction over THREE GUYS s. r. o.'s registered seat in Slovakia, except where mandatory consumer-protection law in your jurisdiction provides otherwise.

12. Changes to Terms

We may update these Terms at any time. We will notify you via email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance.

13. Contact

Questions about these Terms? Email us at hello@xenla.app